Robert Brown's Resume (Last updated April 24th 2008)

Installation of POS equipment in commercial businesses, trouble shooting of laptops and desktops running Windows 2000/XP/Vista, trouble shooting and installation of Cisco routers, switches and firewalls, trouble shooting and installation of Nortel routers and switches

Technical Environment:
MS Windows 2000/XP/Vista, MS Office XP/2003/2007, MS Access, DHCP, TCP/IP, VPN, Active Directory, Symantec Norton Anti-Virus, Symantec Norton Ghost, Corel WordPerfect, Adobe Acrobat, HP Jet Admin, Veritas Backup Exec, e-directory

Responsible for managing internal network infrastructure for the USDA/OIG SER office (Atlanta, GA) and it's 5 sub-offices, supporting 100+ users. Technologies include Windows XP, Novell Netware, and GroupWise.

Provide system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, equipment inventory, and the daily back ups & disaster recovery operations.

Responded to help desk tickets on GroupWise/Novell Netware related issues, and assisted in problem solving for the state of Georgia's Department of Human Resources supporting over 2500+ users.

Technologies include Windows 98/2000/XP, Novell Netware, GroupWise, Blackberry and Windows CE PDAs, Vantive Provided support for multiple GroupWise domain systems. Provided support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, equipment inventory, and the daily back ups & disaster recovery operations

-Panasonic EDI: (Secaucus, NJ)
Provided support to include helpdesk duties using remedy, troubleshooting, expedient solutions to issues, and general maintenance of LAN services (files, printers, e-mails, fax, servers, RAS) running Windows 2000.
-Dendrite: (Morristown, NJ)
Participated in the roll out of "Sherlock" software for Pfizer pharmaceutical reps
Provided support to include troubleshooting, expedient solutions to issues, and assisted in the configuration of laptops (Windows 2000).
-Sungard: (Carlstadt, NJ)
Provided support to include Windows 2000 server builds, configuration of operating systems (Windows 2000), troubleshooting of Application servers, and remote access disaster recovery testing.
- HSBC: (Upstate NY Branches)
Provided support for the rolling out of new equipment, and the configuration of operating systems (Windows NT 4.0).
- EDS: (Social Security Administration; Jamaica, NY)
Provided support to include the expansion of the PBX system , troubleshooting, and general maintenance of LAN services (files, printers, e-mails, fax, servers, RAS) running Windows 2000.

Managed internal network infrastructure for the main office, warehouse, and marketing sub-office supporting 400+ users.

Technologies include Windows 95/98/2000/XP, Microsoft Exchange 5.5/2000, AIX Unix, Microsoft IIS, Outlook Web Access (OWA), provided system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, equipment inventory, daily back ups & disaster recovery operations, all data & network security, and support under stringent deadlines in a 24x7 environment.

Managed internal network infrastructures for the U.S. Mission to the United Nations supporting 1000+ users. Technologies include Windows 95/98/2000, Microsoft Exchange 5.5, AIX Unix, provided system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, equipment inventory, daily back ups & disaster recovery operations, all data & network security, and support under stringent deadlines in a fast paced 24x7 environment.

Provided the administration and maintenance of 4 MS Exchange 5.5 servers; conducted analyses of the effectiveness, and productivity of existing Windows NT servers, MS Exchange server, Right Fax/Internet server, and Print server; Managed several projects including leading the test trials of Windows 2000 & MS Office 2000, the migration from Biscom Fax to RightFax 60, the upgrades of stand alone internet PC's from Win 95 to Win 98 Provided technical advice, consultation, and support for the design and development of new or modified information management systems, programs, and macros; participated in the upgrade from Cisco 2500 series to Cisco 7200 series routers, and conducted monitoring; responsible for ensuring that classified information systems are used and operated according to Federal and Department of State security requirements; documented, and maintained server configuration and standardization; restricted unauthorized access of network resources; reviewed server loads and recommended load balancing for optimization.

Competencies: Network Security; NT/Novell/Unix Administration; LAN Troubleshooting & Resolution
GroupWise/MS Exchange/ Complete Email Administration; Helpdesk Support
Hardware/Software Installation & Configuration; Disaster Recovery

Hardware: Dell Power Edge servers; Compaq Proliant rack mounted servers; Dell/ HP/Compaq desktops; Dell/HP/Compaq/Gateway/Toshiba/Sony laptops; Netgear/3Com/Cisco hubs and switches; Cisco routers; Palm OS/Pocket PC/Windows CE/Blackberry based PDAs; HP/Epson/Tektronix/Lexmark/Xerox/IBM printers

Software: Windows 95/98/NT/ME/2000/XP; Novell Netware 5/6/6.5; Red Hat Linux; AIX Unix; Active Directory; DHCP/WINS/DNS; TCP/IP; Microsoft Exchange 5.5/2000; GroupWise 6.0/6.5/7.0; Microsoft Office; SQL 2000; Microsoft Project; Visio; Veritas Backup Exec, Norton Ghost; McAfee Anti-virus; Symantec Norton Anti-Virus, GWAVA, Microsoft Outlook; Sales Logix; Citrix; Remedy; Vantive; Blackberry server; Microsoft Access; MAC OS 9/X; Rightfax; VPN; Console One; E-Directory; HP/Compaq Insight Manager; Microsoft IIS server; Track IT

Pennsylvania Army National Guard, (1990 to 2000)
New York Army National Guard, (1988 to 1990)
United States Marine Corps Reserve, (1980 to 1988)