About Robert

I have over 10 years experience in all aspects of networking, helpdesk, PBX administration, and hardware troubleshooting. My positions have been varied, from working as a Network Manager at the U.S. Mission to the United Nations in New York City, to working as a Groupwise Email Engineer in Atlanta. I can analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide 3rd level support when required. I have managed e-mail, file, print, database, terminal services, and backup servers. I have maintained them using their associated operating systems and software. I have worked with security solutions, patch management, system audits and anti-virus. Maintained network hardware and equipment, including routers, switches, hubs, and UPS. I oversaw the installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. I'm a people person that can explain very technical issues to laypeople in a clear and concise manner, verbally and in writing. I'm also an innovative, self-motivated, resourceful and organized individual that can work both independently and as a team member. I am anxious to take on new challenges and build upon my knowledge base.

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